'Time to Value' is revolutionising accounting tech startups. Learn to measure and maximise this metric for rapid customer satisfaction and business growth.
Is your accounting tech startup spending enough time talking about 'Time To Value' or TTV? In a SaaS sector where delivering value is fundamental to your offering, you’d assume that TTV is baked into your KPI dashboard, right? But, in our experience, many software startups in the accounting sector are not tracking and measuring TTV effectively.
Ask your team this: ‘How long does it take for our customers to experience value in our product for the first time?’ If you don't know the answer, then getting a better grip on TTV and the focus of your value offering is probably long overdue.
Let’s start by getting the lowdown on the true meaning of TTV – and why it’s a client experience and value performance metric that should be front and centre in your accounting tech dashboard.
Time To Value (TTV) measures the time it takes for a customer to realise the benefits and value of your product or service – in this case, your accounting technology solution.
In other words, TTV is a measurement of how long it takes your customer to go from ‘What’s this new app?’ to ‘We couldn’t live without this app!’. TTV is a key indicator of the effectiveness of your software, a barometer of customer satisfaction and a measure of how quickly your product becomes invaluable to your audience.
It’s about how long it takes for your customers to:
The quicker you can move the implementation and adoption phases, the sooner your customers will get that warm, cosy feeling that ‘added value’ brings to the table. And turning your customers into rabid brand advocates is a major pathway towards growing the business.
Why is TTV such a critical metric for your accounting tech startup? It’s all down to what it tells you about your customers’ perception of the product.
Yeah, you want to have a solid pipeline of sales bringing in recurring revenue. But you also need those paying customers to get the value you’ve promised. If your tagline is ‘Transforming your practice management with smart AI tools’, you’d better bloody deliver on that value promise!
What your TTV score does is give you a way to quantify and drill down into that value proposition, so you can start refining, nuancing and improving your offering.
Shortening your TTV can lead to:
So, what does a shorter TTV tell you? Basically, it’s a great indication that your accounting tech solution is easy to implement, user-friendly and quickly delivers value to customers (in other words, you’re killing it!). Startups with a good TTV score are likely to have higher customer satisfaction, increased retention rates and incredible word-of-mouth marketing.
So, what can you do to boost that TTV number and start seeing better results?
Here are some core areas to focus on:
Boosting that TTV score should be high on your priority list, as the founder of an accounting tech startup. But being able to stand back and objectively judge where your solution is slowing down the all-important TTV score isn’t easy when you’re on the inside looking out.
At Journey we’re the experts in growth marketing for the accounting tech sector. So we know exactly what’s going to shorten that TTV time and get your accountant audience paying attention.
Partnering with us helps you:
Get in touch to find out how Journey can shorten that TTV time, transform your customer experience and help you start delivering explosive growth for your accounting tech startup.
In 2024, Journey helped clients generate $17M in revenue, supported 180% growth for key accounts, and brought 20,000 attendees together across global events.
Year 2 as a business is in the books for Journey. It’s been a huge year of ups and downs and today I’m giving you the Journey WRAP!?
Like everyone else, I’m always motivated for a good wrap-up following my Spotify wrap, which we can all admit is the real OG for end of year reviews.
This year, the Journey team helped accounting SaaS orgs break records, navigate challenges, and achieve incredible milestones. From driving $17 million in client sales to bringing 20,000 people together across all the events and webinars, this has been our most impactful year yet.
When we started Journey, I’ll be honest, we didn’t really know what this was going to be.
I had 15 years of experience at my disposal, a long list of connections who I thought could use my help and an appetite to run something of my own, build it fast and build it big.
It’s a testament to our entire team. Collectively we’ve got 22 real-life humans (and 100s of AI bots) that are absolutely crushing it for our clients and new projects. I’m incredibly proud of everyone's contribution and importantly how much they all give a damn about the work they do.
A huge shout to both our APAC and EMEA teams. Liss, Jordan and I are in awe of the work you do and the fact that you love bringing your all to the business - it’s incredible to see.
We are open to welcoming new clients in 2025 and remain steadfast in our mission to help enable and scale accounting SaaS all over the world to grow revenue, brand and trust with accountants and bookkeepers.
I’ll now take a minute to share the wins, the lessons and the opportunities. If you’re not currently working with us - hopefully you’ll pick up a few things you can take back to your team.
Our team grew significantly in 2024, with 22 talented individuals now spread across the globe. Each new addition brought fresh ideas and skills, enabling us to push boundaries and deliver even more for our clients.
This year, we worked with 44 outstanding brands and companies across the accounting and SaaS industries.
These included global giants like Intuit, FloQast, Constant Contact, Sage, Change GPS, The Access Group, and Experian as well as industry bodies and media partners such as the ACCA, ABN, CAANZ, XU Magazine and AccountantsDaily.
Together, we’ve raised the bar for what’s possible in the accounting tech space and made a huge leap of clients we serve and were able to execute for in market.
Journey played a pivotal role in some of the biggest accounting industry events in 2024. From virtual summits to in-person conferences, our efforts brought together 20,000 attendees across the EMEA, AMER and APAC. These events were well-attended; they were highly engaging, impactful, and full of value for everyone involved.
One of our biggest achievements this year has been helping our clients reach new heights:
We’re incredibly proud of the results we’re getting for clients in market and look forward to bigger challenges to solve in 2025.
Too many brands are expecting sales/growth without putting in the hard yards of earning trust with the accounting community. I mean who do you think you are? These folks are inundated with countless late nights due to government changes, client queries and software updates (not to mention the price rises).
It’s important more then ever that you invest the time to build trust with this audience, add value to the community and showcase how you’re solving key challenges in their business operations.
Trust building comes down to:
This year proved that the right GTM partnerships can make a world of difference. Collaborating with other SaaS brands and accounting thought leaders helped amplify our clients’ reach and credibility.
Creating brand advocates and getting them in front of your customers is still one of my biggest and best recommendations for all accounting tech folks.
Letting customers tell your story is one of the most effective marketing strategies. Their testimonials and success stories drive trust and engagement like nothing else.
Another nod to my comment on brand advocates above.
Video remains one of the most powerful tools in marketing, and we saw this again and again in 2024. From social clips to customer interviews, video content drove strong results across campaigns.
We went hard at tools like Riverside to help bring this content to life and the results and impact as been staggering. With recent changes to Linkedin focusing on more video content, expect to see more of it in 2025.
This year reinforced the importance of clear messaging. Being clever is great, but clarity ensures your message lands effectively. Don’t over complicate, don’t try to be to smart.
Just tell me what the damn thing does and how it will help me, is the short answer.
You can’t rely on just one channel. Success comes from a balanced approach that includes email, word-of-mouth, sales enablement, and even product marketing.
Not enough companies are leveraging in product displays, messages and pop-ups to help communicate with your clients.
We rely so heavily on email marketing that you’re struggling to fit it all in your schedule.
You can’t be emailing clients and prospects 3-4 days per week, you’ll burn them all out.
While 2024 was a strong year, the industry as a whole missed out on a few key opportunities:
Excited to take the lessons from 2024 and build on them for an even bigger year ahead.
To our clients: thank you for trusting us with your goals and allowing us to play a role in your success. To our team: your hard work, creativity, and dedication have been the foundation of everything we’ve accomplished this year.
Here’s to making 2025 even bigger and better—together.
Signing off,
Trent, Liss & Jordan
Founders & Directors @ Journey
Journey announces a strategic partnership with Adfin, an accounts receivable & payments platform designed to help businesses get paid: faster, cheaper, easier.
Journey, the leading go-to-market (GTM) agency for accounting technology, announces a strategic partnership with Adfin, an accounts receivable & payments platform designed to help businesses get paid: faster, cheaper, easier. This partnership will help to launch Adfin’s platform to the market, available for use both by accounting & bookkeeping firms, and their clients.
Getting paid isn’t easy. Late payments, high payment fees, and fragmented systems mean that managing & chasing payments is a time-consuming and expensive exercise for many professional service businesses. Adfin plans to tackle this challenge by providing a single platform containing automated invoice sending, chasing, and reconciling, along with a world-class payment experience consisting of direct debits, card, and open banking payments, providing a complete solution for businesses to manage payments efficiently.
All of this is supported with a simple, no-nonsense, transparent pricing model. No tiers, no monthly fees, just a flat rate that will only ever come down. Read about Adfin’s ‘Transparency Manifesto’ here.
“We’ve been working with Adfin on some early product feedback and all of the signals suggest there is a strong need for this, both with accounting & bookkeeping firms directly and their clients’ businesses,” said Jordan Vickery, Global Director and Head of EMEA at Journey. “It’s an exciting product combining fragmented payment methods together into a single platform with some intelligent workflows for chasing and failed payment options. We’re excited to partner with them on their journey”
Tom Pope, Co-Founder at Adfin, added, “Partnering with Journey is a significant step in expanding our reach and impact within the industry. Their extensive experience and deep understanding of the accounting-tech market will be invaluable.”
Key features of Adfin include:
You can learn more about Adfin and get started here.
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Journey has entered a multi-year partnership with ACCA UK. This collaboration will focus on two key initiatives aimed at enhancing professional growth.
New collaboration to deliver national roadshows and member benefits focused on the future of accounting tech.
Journey, the leading GTM agency for accounting-tech, is proud to announce a strategic partnership with leading global accountancy body ACCA (the Association of Chartered Certified Accountants. This multi-year partnership will see Journey become an events partner for ACCA UK, organising national roadshows and providing exclusive member benefits through access to innovative software solutions.
Journey, renowned for its expertise in go-to-market strategies for accounting technology, has entered a multi-year partnership with ACCA UK. This collaboration will focus on two key initiatives aimed at enhancing the professional growth and technological advancement of ACCA UK members.
The first initiative involves Journey taking on the role of an events partner for ACCA. This partnership will kick off with the 'Accounting Futures' roadshow in October, which will tour six locations across the UK. The roadshow will feature industry experts discussing critical themes such as People, Process, Technology, and Sustainability. Attendees will gain valuable insights and learn directly from peers about solving the challenges of today whilst preparing for the future of tomorrow.
"We are thrilled to partner with ACCA UK on these national roadshows," said Jordan Vickery, Global Director & Head of EMEA at Journey. "Our goal is to provide ACCA members with unique opportunities to engage with industry leaders, explore new technology, and equip themselves with the knowledge to navigate the evolving landscape of accounting."
In addition to the events, Journey will collaborate with ACCA UK to offer exclusive member benefits. By leveraging its portfolio of innovative software vendors, Journey aims to provide ACCA UK members with access to the latest technological advancements designed to support their firms and clients effectively.
"Partnering with Journey allows us to deliver significant value to our members," said Mark Jackson, Partnership Development Manager at ACCA UK. "The combination of expert-led events and cutting-edge technology solutions will empower our members to stay ahead in the dynamic field of accounting."
Last year's roadshow organised by Journey attracted over 500 ACCA members from various UK locations, demonstrating the strong interest and demand for such initiatives. This new partnership aims to build on that success and further support ACCA members in their professional journey.
About Journey
Journey is the leading GTM agency for accounting tech globally. SaaS leaders work with Journey to accelerate revenue growth, scale brand awareness and eliminate wasteful spend using 30+ years of proven playbooks, industry knowledge and global connections.
